Disaster Information

For the safety of our team, SSIU has closed our main offices. However, utilizing online technologies, we are able to continue working remotely despite this closure, and regular operations will continue with only limited interruption. To ensure fastest response to inquiries, please contact our team via email at info@ssiuw.com or claims@ssiuw.com and a member of our team will respond promptly. Offices will reopen when conditions permit. Please continue to check this site for updates.

CLAIMS FILING PROCESS

AGENTS: Login to the SSIU Agent Portal, click Submit FNOL/Claim from the navigation menu. Enter the Policy Number or Insured Name and click Search to locate the policy record . Click Claim Request to the right of the correct policy record, and you’ll be taken to a new window to verify the Policy Details and start the claim filing process. Once all details have been entered, you can upload any supporting documents or photos, and click Submit. The pre-filled ACORD First Notice of Loss form will then be emailed directly to SSIU’s Claims Department and a copy to the Agent.

INSUREDS: Report claims via the Insured Claims Portal. Have your policy number handy for fastest processing. Please be sure to include as much detail as possible in your filing so claims can be triaged properly, and the most serious claims processed expeditiously.

Insureds are encouraged to contact their Agent directly to file claims. This is because the Insured may have multiple policies with the Agent which may not be issued by SSIU. If the Insured is unable to reach their Agent, SSIU will collect the claim information and notify the Claims Administrator the pending claim. Adjuster Name and Contact Information will be emailed to the Agent upon assignment by the Claims Administrator.

If website access is unavailable, email First Notice of Loss to claims@ssiuw.com or fax to 251.923.4486

Issues with Adjuster correspondence should be reported to claims@ssiuw.com or 251.923.4474.

If you are unable to reach SSIU by the methods indicated above, information may be submitted directly to Carrier Partners as follows:

Lloyd’s of London Policyholders – access the Certificate of Insurance (declarations page) and find the Authority Ref. No. located near the top right of the page:

• If Authority Ref. No. ends in 446A or 1066A – claims@bridgewatergroup.net
• If Authority Ref. No. ends in 831A or 1097A – mma@millsmehr.com

Chubb European SE Policyholders – claims@bridgewatergroup.net
Canopius US Policyholders – gstevenson@johnseastern.com; cprice@johnseastern.com; manderson@johnseastern.com
Chaucer Policyholders– jlee@fieldprosdirect.com
Convex Policyholders – claims@bridgewatergroup.net
Atlantic Casualty (General Liability) Policyholders – newclaims@atlanticcasualty.net / 877.222.5522
Safehold Special Risk (Builders Risk) Policyholders – Locate the Claims Filing Instructions in your policy. For assistance, contact your agent or 800.842.8917
Palomar Specialty Policyholders – claims@palomarspecialty.com / 800.393.8104 Fax / 877.201.4874
ICAT Policyholders – faxfnol@boulderclaims.com / Fax 866.325.2142 / Phone 866.789.4228

10 things you can do to make your claim process as smooth as possible:

1. Document the damage with photos and/or videos as soon as possible
2. Protect your property from further damage and make temporary repairs (if possible). Your policy requires you to make every effort to protect the property from further or additional damage. This may mean placing a tarp over the roof or boarding broken windows and doors.
3. If the property is structurally unsound or unsafe, report to the local police and fire department.
4. Contact a professional and capable mitigation company to abate any water and/or smoke damage. Your agent will be able to recommend a resource for you.
5. Secure the property as necessary and as best as you are able.
6. Maintain a record of all expenses incurred in protecting the property.
7. Separate damaged from undamaged personal property if at all possible. Do not discard any damaged property in case this needs to be inspected by the adjuster.
8. Prepare an inventory of damaged property, including a detailed description of the items, including quantity and estimated values. If you have bills, invoices or receipts related to damaged items, this can help support valuation.
9. Do not dispose of any damaged property until your adjuster approves of it; they may need to provide a salvage value for items.
10. Be prepared to provide additional information requested by your adjuster.